Hoolie policies
Refunds and wallet credits
What happens when a campaign or payment does not complete.
Draft for pilot review — final refund wording should be reviewed before public launch.
Campaign minimum not reached
If a campaign closes without reaching its minimum, eligible confirmed payments are credited to the buyer’s Hoolie wallet for future purchases.
Payment problems
Failed or cancelled payments do not create a confirmed order. Pending campaign reservations are released when checkout is cancelled or payment fails.
Support
If an order has a problem after pickup, open a support case from the order page so the Hoolie team can review it.